Hyatt Place

ge um

3 out of 5 stars★★★☆☆

I’m 60/40 on the service . The lady that checked us in the night of (08/08/2026) was amazing bright smile, very welcoming, ready to check us in, amazing personality. We had a 6 hour drive and I had to go the restroom and she patiently waited to check us in with a smile on her face. Also, was very nice and checked in my dogs as well and put them in the system. I went for a long walk the next morning (8/9/2026) and coming back, my mobile key was not working on my phone. I went to the front desk and told a new lady that my phone was not working and was not able to get in my room. It just felt like I was bothering her, she was watching a movie in her phone. I was even very nice to her and was the one that acknowledge her presence and greeted her. She then asked in a very accusatory manner if I divulge at the front desk that I had pets before even looking at portfolio if it was entered. When she looked, she said they only entered 1 day in a scolding manner like I entered it. When I asked her why she was asking me this questions before looking at the portfolio, instead of apologizing, she just keep repeating that it was put in for one day (like I had something to do with it). Maybe I was making her miss a good part of the show or movie she was watching. Other than that, good location with an amazing trail for pets and people. Good Area. Hidden gem. Great place to stay if you want to be close to Koreatown.

Debbie Gordon

3 out of 5 stars★★★☆☆

Rooms not extremely clean, mold on shower curtain, 1 working washer/dryer for customers. Sleepwr sofa mattress thin enough to feel the springs. 24/7 restaurant unavailable ..ice machines unusable. Breakfast was good and people working were obliging. Expected more.